Building Participation and Employee Engagement

Lora Gilbert MS, RD, FADA, SNS

Affiliation or Financial Disclosure

• Lora Gilbert
• Sr. Director, Orange County Public Schools
• Nothing to disclose

What makes a High Performing and Dedicated Team?

NEED Great Staff: How are we doing?

• 15% Absentee Rate
• Entry level wage = $10/hr; local competition = $12 - $15
• Complaints from working staff when short at schools
• Quality of Menu
• Not able to serve the whole menu – customer service problems
• Customer loyalty goes down when the menu is not served as
printed – participation goes down
• Cost and revenue implications

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