Building Participation and Employee Engagement
Lora Gilbert MS, RD, FADA, SNS
Affiliation or Financial Disclosure
• Lora Gilbert
• Sr. Director, Orange County Public Schools
• Nothing to disclose
What makes a High Performing and Dedicated Team?
NEED Great Staff: How are we doing?
• 15% Absentee Rate
• Entry level wage = $10/hr; local competition = $12 - $15
• Complaints from working staff when short at schools
• Quality of Menu
• Not able to serve the whole menu – customer service problems
• Customer loyalty goes down when the menu is not served as
printed – participation goes down
• Cost and revenue implications
Sign Into Your SNA Account
This page is for SNA members. Not a member? Join today! If you’re having trouble logging into your account, contact the SNA Service Center.