Employee Engagement

Affiliation or Financial Disclosure

• Lora Gilbert
• Sr. Director, Orange County Public Schools
• Nothing to disclose

What makes a High Performing and Dedicated Team?

NEED Great Staff: How are we doing?

• 15% Absentee Rate
• Entry level wage = $10/hr; local competition = $12 - $15
• Complaints from working staff when short at schools
• Quality of Menu
• Not able to serve the whole menu – customer service problems
• Customer loyalty goes down when the menu is not served as
printed – participation goes down
• Cost and revenue implications

Analysis – what is the problem and what is the solution?

Vision of the program

• Assistance to the School
Based Food Service Manager
• Documentation and paperwork
• Health Department Inspections
• Great Products and Services
• Scratch Cooking
• Fresh Produce
• Highest priority is customer
satisfaction
• Need great people and great
products and great service
• How do you attract great
people?
• Pay rate
• Job satisfaction
• Skill level