Effective dialogue is one of the single most important activities of leaders today. Whether confronting a team member who is not keeping commitments, critiquing a colleague’s work or telling someone “no,” critical conversations are often avoided or handled in clumsy ways. The role of communication is about providing the right type of communication at the right time to the right audience. This module details the key communication skills, approaches and tools needed to inform, educate and drive the relevant opinions and behaviors. It will provide the theory underpinning these conversations, diagram their structure and provide specific strategies for approaching them successfully.
- Module 1: LEARN to Master Difficult Conversations
- Module 2: EDUCATE and Engage Customers with Strategic Communication
- Module 3: ADVANCE Your Professionalism
- Module 4: DEVELOP Communication Skills