Sidestepping Customer Service Traps

Key Area 4, Code 4130: Communications & Marketing, Customer Service

 October 2017

See the magazine article associated with this exam.


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 1. When kids are at school, they have the choice to ________.


2. Students are the only customers whose opinions should matter to you. 


3. When meeting with new teachers, it can be helpful to explain ________.


4. Posting labeled photos of each cafeteria staff member in the serving area is a good customer service tip.


5.  When a health inspection is scheduled, you should ________.


6. "________" is not a good example of a communications and marketing goal.


7. Providing extraordinary customer service requires a special marketing budget.


8. It's okay to be rude to a customer as long as _______.


9. Cycle menus ________.  


10. Taste-testing events are a waste of time.



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