Wow Now - November 2010 - School Nutrition Download the magazine article associated with this exam. (pdf) Name: Email: * Please provide a working email address as we will send you a copy of the answers you select in this exam. Member Status: * Select Member Status Member Non-member Member Number: If you are currently a member, please provide your member id. 1. Each customer has ___ basic needs. twelve five six none of the above 2. “We want everyone to share our opinion,” is one of those basic customer needs. True False 3. It’s much harder to keep customers than it is to earn new ones. True False 4. ____ can be useful in building conflict resolution and listening skills. Role-playing exercises Scream therapy Icebreaker activities All of the above 5. To welcome cafeteria guests, Paulding County’s school nutrition team has a ____ program. Meet & Greet Meet & Eat Tweet & Eat Greet & Eat 6. Carolyn Watson’s customer service mantra is ___. Leap into customer care Have a plan; work your plan Set your sights on delight Lunch with someone you love 7. It’s illegal to ask customer service “what-ifs” during the hiring process. True False 8. The customer service mascot in the Rockwall (Texas) Independent School District is a ___. frog golden apple fuzzy bear none of the above 9. Translation and interpretation services can help improve communications with parents. True False 10. Request feedback from ___. current customers lunchbox students school nutrition employees all of the above