Sidestepping Customer Service Traps

Key Area 4, Code 4130: Communications & Marketing, Customer Service

 October 2017

See the magazine article associated with this exam.

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 1. When kids are at school, they have the choice to ________.


                                                                                                                                                                                                                                                             

2. Students are the only customers whose opinions should matter to you. 

 
                                                                                                                                                                                                                                

3. When meeting with new teachers, it can be helpful to explain ________.

 
                                                                                                                                                                                                                                                             

4. Posting labeled photos of each cafeteria staff member in the serving area is a good customer service tip.

 
                                                                                                                                                                                                                                                             

5.  When a health inspection is scheduled, you should ________.

 
                                                                                                                                                                                                                                                             

6. "________" is not a good example of a communications and marketing goal.

 
                                                                                                                                                                                                                                                             

7. Providing extraordinary customer service requires a special marketing budget.

 
                                                                                                                                                                                                                                                             

8. It's okay to be rude to a customer as long as _______.

 
                                                                                                                                                                                                                                                             

9. Cycle menus ________.  

  
                                                                                                                                                                                                                                                             

10. Taste-testing events are a waste of time.

 
                                                                                                                                                                                                                                                             

 

Contact Us

120 Waterfront Street, Suite 300
National Harbor, MD 20745
servicecenter@schoolnutrition.org  

Tel (301) 686-3100
Fax (301) 686-3115

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